Netscape has a policy for dealing with problems known as "killing snakes". The policy boils down to this: if a problem presents itself, in other words, if you spot a "snake", you should use every means at your disposal to eliminate it. There’s no need for you to hang around the snake, report the snake, … Continue reading Making it Work – Killing the Snake Through Divergent R&R
Tag: leadership
The Basics of Work – Understanding Human Nature: Rapid Feedback Prevents Wasting Time
The most challenging aspect of ‘work’ is that it doesn’t matter whether “I” do a good job or not. What matters is that the job is satisfactory in the eyes of the “other party”. When we say, “other party”, It could be anyone, ranging from customers to investors, or even your direct supervisor. It includes … Continue reading The Basics of Work – Understanding Human Nature: Rapid Feedback Prevents Wasting Time
Praise or Poison
“Well done!” Praise and compliments are like sweet, savory chocolates. They satisfy the human desire for recognition. Compliments serve as effective tools for steering employees in a direction you see fit. A fitting example of this is illustrated in Ken Blanchard’s “The One Minute Manager”. Blanchard suggests that if you want to direct your team … Continue reading Praise or Poison